· 以您的品牌声音回答

您的网站。
现在配备一个 大脑。

添加一个真正了解您产品的聊天机器人。它从您的文档中学习,全天候回答客户问题。设置只需一行代码。

<90s
上线所需时间
95+
支持的语言
24/7
始终在线
+38%
转化率
0.4s
平均回复
Granetra 助手
在线 · 已根据您的文档进行训练
嗨!👋 请问我可以帮您解答关于定价、功能或设置的问题吗?
你们与 Salesforce 集成吗?
是的,我们会在潜在客户到达时将其同步到 Salesforce。在 Scale 计划中,您也可以映射自定义字段。需要我带您了解一下吗?
问任何问题…
用户旅程

三步上线

无需工程师,无需长时间设置。大多数人在注册后的同一天就能在他们的网站上运行它。

第一步

上传您的文档

添加PDF、帮助中心链接或网站地图。Granetra会快速阅读并学习您的内容。

第二步

配置您的机器人

选择语气,设置颜色,并决定何时将对话转交给人工。测试每个答案,确保客户看到之前没有问题。

第三步

嵌入一段脚本

将一行代码复制到您网站的<head>中,聊天小部件会立即显示。无需重建,无需等待开发人员。

平台功能

旨在处理真实客户问题

准确的答案,快速的回复,以及与您的品牌相匹配的外观。

智能回答

学习您的内容

每个答案都直接来自您的内容,因此机器人保持准确,并链接到其来源,而不是凭空捏造。

即时嵌入

一个脚本标签。与Webflow、WordPress、React或普通HTML兼容。

多语言

能够独立理解和回复95种以上的语言。一个机器人适用于每个市场。

分析仪表板

查看人们最常问的问题,机器人在哪些方面表现不足,以及聊天转化为潜在客户的频率。

自定义品牌

匹配颜色、徽标、头像和语音。可在Scale上进行白标处理。

实时转接

关键时刻的真人

当机器人不确定时,会将聊天转交给真人,并附上完整对话记录,确保客户无需重复。

适用对象

一个助手, 适用于各行各业

如果您的客户有问题,Granetra可以回答。根据您自己的内容进行训练,完美融入您的业务运作。

安全与隐私

旨在 值得信赖

我们非常重视安全和隐私。您的数据始终属于您,所有内容都经过加密,您完全掌控。

静态和动态数据均加密符合 GDPR

阅读我们的 隐私政策条款 以获取详细信息。

您的数据始终属于您

您的知识库仅用于回答访客的问题。我们绝不会出售或与他人分享。

端到端加密

所有数据在传输过程中(TLS)和在我们的基础设施上静态存储时均经过加密——与银行所依赖的行业标准保护相同。

绝不用于训练 AI 模型

您的内容和对话绝不会被用于任何模型的训练。您的机器人仅从您提供的内容中学习。

设计上符合 GDPR

随时从您的仪表板导出或永久删除您的账户及其所有数据 — 无需支持工单。

订阅计划

简单的订阅,无意外

选择适合您聊天频率的计划。随时更改。

入门计划
$29/月

入门计划: $29/月,按月计费,或 $23/月,按年计费(每年支付)。

一个网站,一个机器人。全天候处理问题,让您无忧。

获取入门计划

AI 知识容量

网站爬取500 页数
  • 文档20 文件
  • 最大文件大小25MB
突出功能
  • 1 个聊天机器人
  • 1 个网站
  • 500 次对话 / 月
  • 电子邮件支持
  • 认证徽章
最受欢迎
成长计划
$69/月

成长计划: $69/月,按月计费,或 $55/月,按年计费(每年支付)。

更多机器人,更多网站,更多潜在客户。为快速扩展的团队而建。

获取成长计划

AI 知识容量

网站爬取2,000 页数
  • 文档50 文件
  • 最大文件大小25MB
突出功能
  • 3 个聊天机器人
  • 无限网站
  • 2,500 次对话 / 月
  • 1 个 AI 员工 — 工作,不仅仅是回答
  • Shopify、WooCommerce 和 Stripe — 订单、库存和退款,经过您的批准
  • Zendesk 双向同步 — 工单、回复和 AI 草拟的答案
  • 高级分析

AI 与自动化

  • 灵活推理模式
  • 持久访客记忆
  • 主动触发
  • 优先支持

渠道与设计

  • WhatsApp、Telegram 和 Slack
  • 12 种小部件主题 — 深色和浅色

团队与账户

  • 团队访问 — 最多 3 个席位
  • 认证徽章
扩展计划
$199/月

扩展计划: $199/月,按月计费,或 $159/月,按年计费(每年支付)。

完全控制,您的品牌,无限制。适合高流量团队。

获取扩展计划

AI 知识容量

网站爬取10,000 页数
  • 文档200 文件
  • 最大文件大小50MB
突出功能
  • 无限聊天机器人
  • 10,000 次对话 / 月
  • 最多 8 个 AI 员工 — 一个分配团队
  • AI 工作流 — 为您预订和捕获
  • 白标小部件

AI 与自动化

  • 选择您的 AI 模型 — GPT、Claude 等
  • 敏感操作需人工审批
  • Shopify、WooCommerce 和 Stripe,带有退款支出限制
  • Zendesk 操作无需您的批准
  • MCP 连接器
  • 代理操作 — 工具调用
  • 对话流程 — 脚本逻辑
  • 自动重新同步 — 知识保持最新

设计与渠道

  • 12 种小部件主题 — 深色和浅色
  • 自定义 CSS 小部件样式
  • WhatsApp、Telegram 和 Slack

团队与集成

  • 实时人工交接
  • CRM / Salesforce 集成
  • 自定义集成
  • 团队访问 — 最多 10 个席位
  • 专属支持
  • 认证徽章
企业版
$499/月

企业版: 自定义定价,从 $499/月 起。

自定义容量,专属入职和适合您业务的合同。

预约演示

AI 知识容量

网站爬取自定义
  • 文档自定义 存储
  • 最大文件大小自定义
突出功能
  • 一切都在 Scale 中
  • 自定义对话量
  • 专属入职培训
  • 发票计费与 DPA
  • 认证徽章

围绕您构建

  • 无限知识容量
  • 自定义团队席位
  • 优先路线图输入
每个计划都包括完整的 AI 知识引擎 — 网站爬虫、文档训练和无限次重新同步。 与我们讨论企业版
Compare plans

Every feature, side by side

The full breakdown — so you can see exactly where each plan stops and the next one begins.

Switch to yearly billing and get two months free on every plan.

Feature
Starter$29/mobilled monthlyFor getting your first bot liveUpgrade to Starter
Most PopularGrowth$69/mobilled monthlyFor teams that talk to customers dailyUpgrade to Growth
Scale$199/mobilled monthlyFor automating real operationsUpgrade to Scale
Enterprisefrom$499/mobilled monthlyFor custom deployments and SLAsContact Sales
AI chatbotsEach bot has its own knowledge, personality, and widget. One per website or product line is typical.
1bot
3bots
Unlimited
Unlimited
ConversationsOne conversation is a single chat session with a visitor, however many messages it takes. Resets monthly.
500/mo
2,500/mo
10,000/mo
Custom
Websites you can embed onHow many different domains may load your widget. Starter covers one site; every paid plan is unlimited.
1 site
Unlimited
Unlimited
Unlimited
Custom bot personalitySet the tone of voice, name, avatar, and greeting so the bot sounds like your team rather than a generic assistant.
Included
Included
Included
Included
Website training (pages crawled)How many pages of your site one training or re-sync run reads and learns from.
500pages
2,000pages
10,000pages
100,000pages
PDF / DOCX knowledge uploadPDFs, Word docs, and text files a single bot can hold in its knowledge base at once.
20files
50files
200files
Unlimited
Maximum file sizeThe largest single file you can upload to a bot's knowledge base.
25MB
25MB
50MB
250MB
Answers grounded in your contentEvery answer is retrieved from your own pages and documents, with the source passages pulled per question — not the model guessing.
Included
Included
Included
Included
AI response qualityStandard answers are retrieval-grounded on every plan. Advanced adds flexible reasoning, so the bot thinks longer on hard questions and stays fast on easy ones.
Standard
Advanced
Advanced
Advanced
Team members (seats)Teammates who can log in and manage your bots, including you. Counts pending invites.
1seat
3seats
10seats
Custom
Roles and permissionsOwner, admin, member, and viewer — so a teammate can read conversations without being able to change a bot's configuration.
Not included
Included
Included
Included
Shared team inboxEvery conversation from every bot in one queue your whole team works out of, instead of one login per person.
Not included
Included
Included
Included
Conversation managementSearch, filter, and review conversations, see where the bot fell short, and delete anything that shouldn't be kept.
Included
Included
Included
Included
Customer historyFull transcripts for every visitor, including captured leads and which channel or ad they arrived from.
Included
Included
Included
Included
Live human handoffThe bot passes a conversation to a real teammate without losing context.
Not included
Not included
Included
Included
Visitor memoryThe bot remembers a returning visitor's earlier conversations and picks up where they left off.
Not included
Included
Included
Included
Reasoning modeThe bot spends more thinking time on hard questions and stays fast on easy ones.
Not included
Included
Included
Included
AI model selectionChoose which underlying model powers each bot — from a curated list across OpenAI, Anthropic, Google, and more — instead of using the default.
Not included
Not included
Included
Included
Multi-agent AI teamA supervisor agent reads each question and routes it to the right specialist, instead of one bot trying to know everything.
Not included
Included
Included
Included
Specialist AI agentsDedicated AI employees — sales, support, billing — each with its own instructions, knowledge, and model.
Not included
1per bot
8per bot
8per bot
Automation limitsYour combined budget of agentic actions, proactive triggers, and conversation flows across all bots.
Not included
10rules
20rules
Unlimited
AI workflowsMulti-step flows the bot runs on its own: qualify a lead, collect details, book, then hand off.
Not included
Not included
Included
Included
Agentic actionsThe bot calls your APIs mid-conversation to check an order, create a ticket, or update a record.
Not included
Not included
Included
Included
MCP connectorsConnect the bot to external tools over Model Context Protocol so it can read and act on live systems.
Not included
Not included
Included
Included
Visual workflow builderBuild and edit flows, actions, and triggers in the dashboard — fields, steps, and conditions, no code.
Not included
Not included
Included
Included
Proactive customer triggersThe bot opens the conversation itself, based on what a visitor is doing on the page.
Not included
Included
Included
Included
Automatic knowledge re-syncYour bot re-reads your site on a schedule, so its answers never go stale.
Not included
Not included
Included
Included
Shopify, WooCommerce & Stripe connectorsConnect your store and payment account in a couple of minutes — no code. The bot then answers order status, shipment tracking, stock and subscription questions from live data.
Not included
Included
Included
Included
Refunds & order changesRefunds, cancellations and delivery-address changes. The bot takes the request in the conversation; a person on your team releases it from the approvals queue before anything happens.
Not included
Always your approval
Included
Included
Refund spending limitsDecide per action what runs on its own and what comes to you — including a cash limit, so small goodwill refunds go through instantly and anything larger waits for a human.
Not included
Not included
Included
Included
Zendesk two-way syncKeep the helpdesk you already have. A chat that needs a person becomes a ticket, replies typed in either system appear in the other within seconds, and resolving it anywhere resolves it everywhere — one conversation, never a duplicate ticket.
Not included
Included
Included
Included
AI-drafted replies in ZendeskThe bot writes a suggested answer from your knowledge base and posts it as a private note on the ticket. Your agent edits and sends — nothing drafted ever reaches a customer on its own.
Not included
Included
Included
Included
Help Center as knowledgeImport your published Guide articles so the bot answers from the documentation your support team already maintains — including the articles behind a login that a website crawl can never reach.
Not included
Not included
Included
Included
Ticket actions without approvalFile, reply on, escalate and resolve tickets. On Growth every one of those waits for a person; on Scale you decide which the bot may do on its own.
Not included
Always your approval
Included
Included
Website widgetOne line of script on your site. Works on every page.
Included
Included
Included
Included
WhatsApp integrationThe same bot, same knowledge, answering on WhatsApp Business — including click-to-WhatsApp ad replies.
Not included
Included
Included
Included
Telegram integrationConnect a Telegram bot token and your assistant answers there too.
Not included
Included
Included
Included
Slack integrationPut the same assistant in your Slack workspace for customers or staff.
Not included
Included
Included
Included
API accessThe public REST API and your own keys — available on every plan.
Included
Included
Included
Included
WebhooksSigned, retried HTTP callbacks for conversation, lead, and handoff events — on every plan.
Included
Included
Included
Included
Custom integrations & CRMPush conversations and leads into the systems your team already runs on.
Not included
Not included
Included
Included
Analytics dashboardConversation volume, top questions, and where your bot falls short.
Basic
Advanced
Advanced
Advanced
Traffic insightsWhere your visitors come from and which sources actually start conversations.
Not included
Included
Included
Included
Custom logo, colors & avatarMatch the widget to your brand — accent color, logo, avatar, and launcher position.
Included
Included
Included
Included
Widget themes12 designed themes, each with a matching dark and light variant.
Default only
12 themes
12 themes
12 themes
Custom CSSStyle the widget to match your design system, down to the pixel.
Not included
Not included
Included
Included
Remove Granetra brandingTake the “Powered by Granetra” line off the bottom of the chat window.
Not included
Not included
Included
Included
White labelShip the widget entirely as your own product, with no trace of us in it.
Not included
Not included
Included
Included
Email supportReach our team by email, with a reply inside two business days.
Included
Included
Included
Included
Priority supportYour messages jump the queue and get answered first.
Not included
Included
Included
Included
Enterprise supportA named account manager who knows your setup and onboards your team.
Not included
Not included
Included
Included
SLA & custom deploymentA contractual uptime and response guarantee, plus deployment options built around your requirements.
Not included
Not included
Not included
Included
Every plan is month-to-month — upgrade, downgrade, or cancel whenever you need to. Talk to us about Enterprise
客户

客户反馈

Our support inbox dropped by more than half in the first month, and the bot booked more demos than we expected. Easily worth it.

MR
Maya Rao
Head of Growth · Lumen Analytics

Setup really did take a couple of minutes. It handles our long knowledge base well, and when it can't answer, it passes people to us cleanly.

DC
Daniel Cho
VP Support · Northwind Cloud

It looks like part of our own site, not a bolted-on tool. The white-label option on Scale was exactly what we were after.

SF
Sofia Fernández
CTO · Meridian Agency
常见问题

问题解答

在您上线之前,您需要了解的一切。还有疑问?我们随时为您服务。

将一个脚本标签复制到您的网站中,您就可以上线了。它与 Webflow、WordPress、React 或普通 HTML 兼容 — 不需要开发人员,大多数团队在 90 秒内即可启动。

将其指向您的网站、帮助文档或知识库,它会根据这些内容自我训练。每个答案都直接来自您提供的材料,因此它始终基于您自己的内容,而不是凭空编造。

它不会猜测,而是直接说明,并使用您设置的转接电子邮件将访客引导到您的团队——没有虚构的答案。您可以编写自己的备用消息,以准确控制它在这些时刻所说的内容。

一次对话是与单个访客的一次往返会话,无论包含多少条消息。您的计划每月重置,您可以根据流量变化随时升级或降级。

可以。更改颜色、徽标、头像和语气,使小部件感觉像您网站的一部分。在 Scale 计划中,您可以完全去除 Granetra 品牌,实现全白标。

机器人自动理解并回复 95 种以上的语言——它会检测访客使用的语言并相应回复。一个机器人覆盖您销售的每个市场。

每次对话和潜在客户都会在您的仪表板中记录,您可以通过电子邮件将访客转接给您的团队。在 Scale 计划中,自定义集成让您可以将其连接到您的 CRM——包括 Salesforce 等工具——以便潜在客户流入您现有的工作流程。

您的内容仅用于训练您自己的助手——绝不会共享或用于训练其他模型。对话经过加密,仅对您的团队可见。

付款通过 Polar,我们的记录商安全处理。您可以随时从账单设置中更新您的卡、切换计划或取消。

找不到您要找的内容?

与我们交谈

为您的网站提供
全面的解答

今天就设置,它的聊天机器人可以在一小时内开始帮助客户。

立即开始